Ukrzaliznytsia Presented a Chatbot for Viber and Telegram

Popularity and Convenience

The popularity of chatbots is growing every day. More and more businesses are implementing automated assistants in their operations. The convenient and efficient chatbot format has also been appreciated by the state company “Ukrzaliznytsia”. Keeping up with the times, “Ukrzaliznytsia” has introduced its own chatbot on two extremely popular platforms — Telegram and Viber.

Given the large number of users, “Ukrzaliznytsia” made its chatbots multilingual: Ukrainian, English, and Russian are supported. You can select the language right at the first launch of the bot.

One of the main advantages of the chatbot is the ability to book, purchase, or return a ticket in just a few minutes. The feature is still being improved, but is already available for Intercity+ trains.

To book a ticket, simply select "Buy Ticket" in the main menu.

After specifying the route and time, the bot selects a list of trains. You choose the desired train and type of carriage, after which you can select your seat.

A very convenient feature of the chatbot is ticket payment via popular services: Apple Pay, Google Pay, and Viber Chatbot Payments. This takes just a few clicks.

The online train schedule, frequently asked questions (FAQ) menu, feedback, and many other features have become a real point of pride for the developers. And although the chatbot from “Ukrzaliznytsia” was introduced relatively recently, users are already actively sharing positive impressions of the simplicity and convenience of the new service in 2026. This is not surprising: additional information about the route, departure and arrival times is available here and now, and at the same time you can chat with friends or reply to colleagues at work.