From the business process to a working bot
We start with the task, users and current workflow: where an inquiry arrives, what information is missing, and who takes the next action. We map the conversation, exceptions and manager handoff, then review a prototype before building the full flow. Development is followed by integration tests, a staged launch and a review of real conversations and errors.
What goes into the first version
The scope may include inquiry forms, a knowledge base, an order or booking flow, an employee workflow, and an admin panel. We agree which data the bot can read or change, the rules for access, and when a person must take over. Code, access and documentation handover are defined before the project starts.
Choose the channel around your users
A Telegram bot can handle a guided conversation, reminders or a request form. A Telegram Mini App is useful when the flow needs a catalogue, cart, calendar or more complex visual forms. Web chat serves visitors on your website. For other messengers, we check the platform's current API and account requirements before including the channel in the estimate.
Connect the bot to the systems you use
CRM, ERP, payment, telephony and analytics integrations depend on an available API or another controlled data exchange. We check documentation and test access, map fields and identifiers, and define what happens when a record is missing, a request is repeated or a service is unavailable. A bot should only confirm a booking or payment after the source system confirms it.
See the bot-to-CRM integration guide for the decisions behind field mapping and error handling.
What affects cost and timing
The estimate depends on the number of scenarios and channels, the quality of the knowledge base, integration readiness, roles, payments and admin features. Share a description of the process, sample requests, the systems involved and the person responsible for each step. We can then separate the first release from optional features and estimate the work by stage.
Support after launch
Support can cover infrastructure, bug fixes, integration monitoring and changes to the conversation flow. The response arrangements and scope are agreed separately. We can continue supporting the solution or prepare a handover to your technical team.
A published support workflow: W8 Shipping
The W8 Shipping case describes a support process in which a Telegram request becomes a ticket with VIN context, a responsible department and response-time tracking. It is an example of connecting messages to an accountable workflow; its results should not be treated as a forecast for another project.
Discuss your process with BotLabs.
