HR Process Automation or How Not to Forget About a New Employee

HR chatbots gained great popularity back in 2018. It is in the field of recruitment that chatbots perfectly integrate into processes, significantly simplifying the work of your HR department.

What tasks does a chatbot handle?

It all starts with inviting a potential candidate and organizing meetings. The chatbot expertly guides the candidate through the recruitment funnel, automatically scheduling meetings during available time slots. It works best when paired with a CRM system. If standard options do not fit or there is no CRM, one can be created for the individual needs of the company.

The chatbot also conducts initial screening even before the conversation with an HR manager. It can ask questions like: “How old are you?”, “Your name”, “Please attach your resume”, so that the contact immediately enters your selection funnel.

The next stage of automation comes after the employee joins your team. The first week or month is always awkward for a newcomer: new people, rules, and procedures.

The chatbot solves the issue of frequently asked questions. Even in just a few clicks, you can get the necessary information without distracting the manager or colleagues. The next level of automation is performing the “training stage” function. The chatbot sends the new employee standards and instructions, and just a few days later conducts testing, the results of which are automatically received by the HR manager. This is truly convenient and effective.

Next, let's talk about automation for existing employees. This is also important, and many “routine” tasks can be solved without meetings and unnecessary gatherings.

Existing Employees

Internal company regulations often change: conditions are added or adjusted. To avoid distracting the team from work, all changes are communicated via messenger – the employee will definitely read them, as it is quick and convenient.

Voting or surveys in the chatbot also work perfectly: organizing a corporate event, choosing what is more important to buy for the office, resolving issues regarding days off – all this is now solved in just a few clicks.

And what about financial requests? For many companies, this is a complicated issue, but the chatbot allows you to quickly send a request and immediately forward it to the accountant. Convenient, right?

Another interesting feature is the automatic sending of motivational messages. It is enough to add 365 variants of motivational texts to the database once (it will take a copywriter just a few days), and every day at 07:00 each team member will receive a pleasant wish. The bot can also remind about birthdays.

It is also very important to have quick and easy access to information about insurance, social packages, and vacations. All this information is always stored in one place so that you do not have to search for it for a long time when needed.

Conclusion

Chatbots for HR processes significantly facilitate the work of HR managers and improve the quality of their work. If up to 40–50% of routine tasks are handled by a bot, this will allow your business to find better specialists and free up HR's time for truly important processes.