NOVUS Network Launched a Viber Chatbot

Features and Capabilities of the NOVUS Viber Bot

The NOVUS Viber bot combines a digital discount card, current promotions, and the ability to get answers to your questions.

Technological Foundation of the Chatbot

The smart platform NOVUS Viber bot is based on Corezoid. This is a cloud operating system that allows you to solve tasks of any complexity in real time and reliably protects customers' personal data.

Main Functionality of the Chatbot

An additional convenient feature of the chatbot is the price scanner. To find out the price of a product, you no longer need to look for physical scanners in the store. The smart assistant allows you to scan the product's barcode and get complete price information across the NOVUS store network. In addition, the virtual card allows you to give up plastic and not carry a physical card with you, and also helps care for the environment — no paper or plastic is used to create it.

Obtaining and Using the Digital Card

A new customer receives a NOVUS card without any additional requirements — just enter your date of birth. And if you already have a card, during registration it is enough to enter the number or scan the barcode.

Every customer can write to NOVUS Viber and get a quick response to their questions or suggestions.

Future Development of NOVUS Digital Services

The NOVUS Viber bot is just the beginning of the company's digital transformation. In the future, the functionality of the cyber-assistant will be expanded taking into account the customer's lifecycle and preferences. Improved expense control, only relevant offers, enhanced protection of personal information, and the development of unique promotional campaigns — all this is available together with the NOVUS Viber bot.

Advantages of the NOVUS Viber Bot

Advantages of the NOVUS Viber bot:

• The ability to get a digital card without downloading bulky mobile apps.
• Convenient and universal: the card is available to everyone regardless of purchase amount, and NOVUS checkouts are equipped with special scanners for reading the electronic card.
• Expense and bonus control: track your spending, get information about your latest receipts, manage personal data, and control your bonus balance online.