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BotLabs Blog — AI Chatbots & Business Automation

Practical guides on AI chatbots, Telegram bots, CRM integrations and business automation — from the team that builds it daily.

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Broadcasts in Telegram and Viber bots: limits, costs, segmentation, and triggered messages
Messaging marketing

Broadcasts in Telegram and Viber bots: limits, costs, segmentation, and triggered messages

Compare Telegram and Viber broadcasts: delivery limits, pricing terms, segments, triggers, consent and performance metrics.
Ivan Deineka Ivan Deineka September 28, 2026 6 min read
Chatbot for insurance companies: digital policies, claims notification, and payment status in messaging apps
Insurance and automation

Chatbot for insurance companies: digital policies, claims notification, and payment status in messaging apps

Plan policy quotes, initial claim reports, case updates and renewals in a chatbot while keeping claims decisions with authorized staff.
Ivan Deineka Ivan Deineka September 28, 2026 6 min read
Chatbot metrics: 15 measures of real performance and return
Chatbots and automation

Chatbot metrics: 15 measures of real performance and return

15 chatbot metrics with formulas for reach, funnels, answer quality, and business impact, plus practical ROI measurement guidance.
Ivan Deineka Ivan Deineka September 28, 2026 6 min read
Chatbot for a logistics company: shipment updates, tickets, and customer support without chat chaos
Chatbots and automation

Chatbot for a logistics company: shipment updates, tickets, and customer support without chat chaos

How to bring shipment updates, customer requests, and answer history into one managed workflow, with use cases and the W8 Shipping case.
Ivan Deineka Ivan Deineka September 28, 2026 5 min read
Sales team automation: seven practical workflows
Business automation

Sales team automation: seven practical workflows

Seven sales automation workflows, from inquiry handling and CRM reminders to call notes, quality review, and reporting.
Ivan Deineka Ivan Deineka September 28, 2026 6 min read
A chatbot for B2B dealers: catalogues, documents, and requests
Business automation

A chatbot for B2B dealers: catalogues, documents, and requests

How manufacturers can organize product information and dealer support in a chatbot. BotLabs project examples.
Ivan Deineka Ivan Deineka September 28, 2026 4 min read
Chatbot support after launch: what it includes and how to plan it
Business automation

Chatbot support after launch: what it includes and how to plan it

What chatbot support covers, how support models differ, and what to define in an SLA.
Ivan Deineka Ivan Deineka September 28, 2026 5 min read
How to choose a chatbot or AI developer: 10 questions, red flags, and proposal comparisons
Chatbots and automation

How to choose a chatbot or AI developer: 10 questions, red flags, and proposal comparisons

How to assess a chatbot or AI provider: questions to ask, costs to compare, and contract terms to check.
Ivan Deineka Ivan Deineka September 28, 2026 5 min read
Chatbot development brief: a 9-section template and common mistakes
Chatbots and automation

Chatbot development brief: a 9-section template and common mistakes

A nine-section chatbot brief template covering scenarios, integrations, AI requirements, and acceptance criteria.
Ivan Deineka Ivan Deineka September 28, 2026 6 min read
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