About the company REHAU
REHAU is an international brand of polymer-based solutions for construction, windows, engineering systems and related product categories. Customers and partners often need fast answers to product and service questions.
Challenge: quick access to FAQ
Create a simple and controlled channel for frequent customer questions:
- Provide quick access to FAQ materials
- Use Viber as a familiar communication channel
- Let the team update content without developers
- Organize questions by category
- Support customer navigation to the right answer
Solution: Viber bot and web panel
We built a Viber chatbot connected to a web admin panel. Customers receive structured answers inside the messenger, while the team manages categories, questions, answers, buttons and links from the panel.
FAQ system architecture
Chatbot type:
Platforms:
Customer Viber bot
The Viber bot gives customers a familiar channel for getting quick answers.
FAQ categories guide users to the right topic without waiting for a manager.
Buttons and links help continue the path to detailed product information or contact points.
The bot reduces repeated manual replies for standard questions.
FAQ management panel
The web panel lets the team create, edit and sort FAQ categories and answers.
Content updates do not require developer involvement, so the FAQ can stay current.
Images, buttons and links can be attached to answers when the response needs additional context.
The structure supports future expansion of topics and customer scenarios.
For the business, the bot becomes a controlled knowledge base in a messenger channel.
FAQ chatbot functionality
1
Viber chatbot for customer FAQ
2
Structured categories and answers
3
Web panel for content management
4
Buttons, images and links inside answers
5
Fast updates without developer involvement
6
Reduced repetitive support requests
7
Expandable knowledge-base structure
